Privacy Policy
Whale Cleaning Ltd. (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you use our website or request cleaning services. We collect only the information needed to provide and improve our services, and we handle that information carefully.
1. Information we collect
Contact details you provide when requesting a quote or booking a service (for example: name, phone number, and email).
Service details you give us to arrange cleaning (for example: service type, property address, preferred date/time, and any special instructions).
Website usage data (non-identifying information about pages visited and how the site is used) that helps us improve our website and booking experience.
2. How we use your information
We use the information you provide to:
Respond to inquiries and provide accurate quotes.
Schedule and deliver cleaning services (regular, deep, move-in/move-out, post-construction, carpet and upholstery cleaning).
Communicate appointment details, confirmations, and any follow-up regarding service quality.
Improve our website, services, and customer experience.
3. How we share information
We do not sell or rent your personal information. We may share limited information only as necessary to provide your requested service—for example, with the staff or contractors assigned to your job, or to process payments when you authorize them. We may also disclose information to comply with legal obligations.
4. How we protect your information
We maintain reasonable administrative and technical safeguards designed to protect personal data from unauthorized access, disclosure, or misuse. While we take care to protect your information, no method of transmission or electronic storage is completely secure.
5. Payment and satisfaction policy
Payment is collected only after the cleaning is complete and you are fully satisfied with the results. We will discuss payment details and options when confirming your booking.
6. Children and privacy
Our services are intended for adults arranging cleaning for homes or properties. We do not knowingly collect personal data from children.
7. Your choices and access
You may contact us to review, correct, or request deletion of the personal information we hold about you. We will respond to such requests in a reasonable timeframe.
8. Updates to this policy
We may update this Privacy Policy to reflect changes in our services or legal requirements. The “Last updated” date at the top of this page will show the effective date of the latest version.
Contact
Phone: +1 825 365-3547
Email: cleaningwhale@gmail.com
Service area: Calgary and surrounding areas.